I-AI Agents ehlanganisa idatha ehlelekile futhi engahleliwe: Ukuguqula Analytics Support and Ngaphesheya Nama-Amazon Q

Njengoba izinhlangano zifuna ukuthola inani elikhudlwana emininingwaneni yazo ye-AWS Support, amaqembu okusebenza afuna izindlela zokuguqula amacala okusekelwa okuluhlaza kanye nemicimbi yezempilo ibe yimininingwane engasebenziseka. Ngenkathi amathuluzi okuhlaziya kwendabuko anganikeza amandla ayisisekelo wokubika, amaqembu adinga izixazululo ezinobuchwepheshe ezingaqonda futhi acubungule imibuzo yolimi lwemvelo mayelana nedatha yazo yokusebenza. I-Retrieval-Augmented Nexgreved Generation (Rag) yokwakha ifomu lesisekelo sokwenza kahle imiphumela emikhulu yolimi ngokuthola imininingwane egunyaziwe yedatha ngaphandle kwemininingwane yabo yokuqeqesha ngaphambi kokuphendula izimpendulo ngaphambi kokukhiqiza izimpendulo. Lo mbuso usebenzisa amandla okusesha i-semantic kanye namakhono wokubuyisa imininingwane ukuthuthukisa ukunemba.
Eposini lethu le-blog yangaphambilini, uthola imininingwane yokusebenza enenjongo futhi esebenzayo kusuka kuma-AWS usebenzisa i-Amazon Q Business, sethula isixazululo esisekwe ku-Rag sisebenzisa i-Amazon Q. Kodwa-ke, ngenkathi le ndlela idlula kuseshini ye-semantic, ingabhekana nezinselelo ngokuhlaziywa kwezinombolo okuqondile kanye nokuhlanganiswa. Kulokhu okuthunyelwe, sibhekana nalemikhawulo ngokubonisa ukuthi ungathuthukisa kanjani i-Amazon Q ngama-plugins ngokwezifiso ukuthuthukisa ama-analytics wokusekelwa kanye nempendulo yezehlakalo. Isixazululo sethu sihlanganisa amandla we-rag nge-data yedatha ehlelekile, enika amandla izimpendulo ezinembile kakhulu zemibuzo yokuhlaziya mayelana nedatha yakho yokusekelwa kwe-AWS. Imiyalo enemininingwane yokuhanjiswa kwesixazululo kulokhu okuthunyelwe iyatholakala kumasampula ethu amasampula wesampula.
Ukuqonda ukwakheka kwe-rag ye-analytics
I-Rag Architecture Exlels ekutholeni imininingwane efanelekile ngokufanisa okususelwa kumongo, inika amandla ukusebenzisana kolimi lwemvelo ngedatha yangaphandle. Kodwa-ke, ukwakhiwa okuyisisekelo kokusesha okufanayo kokufana kwe-vector, okubeka phambili ukuhambisana kwe-semantic ngamandla okuhlaziya okuhlangene, kungenisa ukungalungile okuphambili. Ake sihlole lokhu kukhawulelwa ngombuzo olula:
Okulandelayo impendulo ye-rag kuphela ekhombisa ukuthi uhlelo luzama ukuhlanganisa imininingwane kusuka kumadokhumenti ahlukahlukene, ukubika amacala angama-190 ngezinhlamvu ezingaba khona.
Kodwa-ke, lapho kuthuthukiswa ngamakhono okubuza wedatha ahlelekile, umbuzo ofanayo uveza amacala okusekelwa angama-958, ukubalwa okuqondile okuqinisekisiwe ngokumelene nedatha yangempela:
Lo mkhawulo uqala ukwenzeka ngokwengeziwe ngemibuzo eyinkimbinkimbi edinga ukuhlaziywa kwezigaba:
Lokhu okulandelayo ukuphendula okuphelele okukhombisa ukuphehla okulinganiselwe noma okungalungile kokuhlukaniswa:
Ngobungcweti bedatha ehlelekile, sithola ukusatshalaliswa okuqondile okuphezulu:
Igebe landa kakhulu lapho kusebenza ngokuhlaziywa kobukhulu obuhlukahlukene. Cabanga ngombuzo olandelayo onobukhulu obuningi obulindele ukuhlaziya okuningiliziwe ngenhlanganisela ye-akhawunti namaphethini wesikhashana.
QAPHELA:
Impendulo:
Okulandelayo ukusabela kwe-rag kuphela okubonisa ukungakwazi ukucubungula umbuzo ofanayo oyinkimbinkimbi:
Lezi zibonelo zibonisa ukuthi i-REG ilwenza kanjani kuphela ngemibuzo yokuhlaziya yobunzima obukhulayo, kanti isixazululo sethu se-plugin-ethuthukisiwe siletha isixazululo sethu sihambisa okuqondile, okuhlelekile kuwo wonke amazinga. Lapho usebenza ngezimo ezidinga ukuhlaziywa kwamanani eziqondile, singathuthukisa amakhono e-rag ngezindlela ezihlelekile:
- Ukuhlakulela nokuhlaziywa kwephethini: Lapho umsebenzisi ekhuthaza ukuhlanganisa imibuzo ehlanganisiwe (njengokubala, amanani, noma ukusatshalaliswa), adinga ukuhlanganiswa kwamanani okuqondile ngokubukwa okuhleliwe ukuhlinzeka ngemiphumela ehlelekile. Ukusesha okufanayo kwe-vector kukodwa akukwazi ukuqinisekisa ukuqina kwamanani aqondile, ukwenza i-metadata ehlelekile kubalulekile kubaluleke ngalezi zimo zokuhlaziya.
- Ukuhlaziywa komongo nokuxhumanisa: Idatha engahleliwe yangaphandle idinga ubunjiniyela bedatha abacabangayo ukuze bakhiphe futhi balondoloze i-metadata ehlelekile (njengezinsuku zokudala, izigaba, amazinga wobude, nezinhlobo zesevisi). Ngenkathi i-rag idlula ekutholeni okuqukethwe okufanayo ngezikhathi, i-metadata echazwe kahle inika amandla ukuhlunga okuqondile namakhono okubuza. Isibonelo, lapho uhlaziya izingqinamba zokusebenza kohlelo, i-metadata ehlelekile mayelana nesikhathi sezehlakalo, izinsizakalo ezithintekile, futhi ukuncika kwazo kunika amandla ukuhlaziya umthelela ophelele ngokuhambisana nokufanisa okuqondile.
Ukuthuthukisa i-Q Support-Insights nge-Agentic AI
Ukwakha kwisixazululo se-Q Quaption-Insights (QSI) kwethulwa ekubukeni okusebenzayo nokusebenza okusebenzayo kusuka kuma-AWS usebenzisa i-Amazon Q Ibhizinisi, sizokhombisa ukuthi singathuthukisa kanjani amakhono okuhlaziya nge-agentic ai ngokwakha ama-plugins angokwezifiso. Lokhu kuthuthukiswa kugcina ukuqaliswa kwesisekelo kwe-QSI ngenkathi kwengeza ukucubungula kokuhlaziya okuqondile ngokuhleleka okuhleliwe kwe-metadata.
Ukubuka konke kwe-QSI
Isixazululo se-Amazon Q Supports (QSi) siqukethe izingxenye ezimbili eziphambili:
- Ukuqoqwa kwedatha Iphini libe line
- Imodyuli yokuqongelela iqoqo le-AWS Lambda
- Imininingwane yokusekelwa iqukethe amacala okusekela ama-AWS, imicimbi yezempilo, kanye namasheke we-Advisor athembekile
- I-Amazon IzinkundlaBridge zokuqoqwa kwedatha ezenzakalelayo. I-Pipeline yedatha inika amandla izindlela zokuvumelanisa ezimbili:
- Ukuvuselelwa kwamacala wesikhathi sangempela: Icubungula amacala okusekela ama-AWS ngokusebenzisa izimbangela ezenzelwe umcimbi (
CreateCase,AddCommunicationToCase,ResolveCase,ReopenCase). - Ukuvumelanisa okungokomlando nokuhlanzekile: Yenza ukuvumelanisa kwedatha yokuqala yomlando futhi kuvuselela idatha ye-AWS ethembekile yezeluleko nsuku zonke.
- Ukuvuselelwa kwamacala wesikhathi sangempela: Icubungula amacala okusekela ama-AWS ngokusebenzisa izimbangela ezenzelwe umcimbi (
- Igcina idatha ngefomethi ye-JSON in Centrang Imazon Isitoreji Service (I-Amazon S3) Ibhakede
- Isekela ukuhlanganiswa kwedatha ye-akhawunti eminingi ngezinhlangano ze-AWS
- Imvelo yesicelo sebhizinisi le-Amazon Q
- Ukuhanjiswa kwesicelo sebhizinisi le-Amazon Q
- Isixhumi se-Amazon S3 sokuhlanganiswa komthombo wedatha
- Ukucushwa kwesipiliyoni sewebhu sokusebenzisana komsebenzisi
- Ukufakazelwa ubuqiniso ngokusebenzisa isikhungo se-AWS IAM
Inika amandla ukuhlanganiswa kwemibuzo ngama-plugins wangokwezifiso we-Amazon Q
Ama-plugins ngokwezifiso anweba ibhizinisi le-Amazon Q ukuhlanganisa ukusesha kwe-semantic ngamakhono okuhlaziya okuqondile. Imininingwane elandelayo yokuqalisa imininingwane elandelayo sikufinyelela kanjani isixazululo se-QSI QSI:
- Ukusebenza kwe-Augssion QSA kwemvelo kolimi lwemvelo ngamakhono obukhono obuhleliwe
- Iguqula izicelo zokuhlaziya zibe yinto eqondile ye-Amazon Athena SQL esebenzisa imodeli enkulu yezilimi ezinkulu (LLM)
- Ukhipha imibuzo ngokumelene namatafula we-metadata ahlelekile
- Ihlinzeka ngemiphumela eqondile yezinombolo eceleni kwezimpendulo zokucinga ze-semantic
Ukucutshungulwa kweMetadata
Ukuze sikwazi ukwenza amakhono okubumbana okuqondile, sisebenzise uhlaka lokucubungula iMetadata oluqinile lezo zinhlaka kanye nedatha yokusekela izinkomba:
- Usebenzisa iqoqo ledatha le-QSI ekhona e-Amazon S3
- Kukhishwe i-metadata ehlelekile kusuka kumacala okusekela ematafuleni amabili acishe abumbeka
- Igcina izinkambu ezibucayi njengezinsuku, izigaba, amazinga wobude
- Inika amandla ukuhlunga okuqondile kanye namandla okuhlanganisa
Ukuhlaziywa komthombo wokuwela umthombo
Isixazululo sinika amandla ukuhlaziya okuphelele emithonjeni yedatha eminingi ngamakhono okuqondanisa ahlakaniphile:
- Izixhumanisi zisekela amacala anemicimbi yezempilo
- Inika amandla ukuhlolwa okuphelele kokusebenza
- Isekela ukutholwa kwamaphethini kuyo yonke imithombo yedatha eminingi
Ukubuka konke kwezakhiwo
Lo mfanekiso olandelayo ukhombisa ukuthi isixazululo esithuthukisiwe se-Amazon q sihlanganisa kanjani ama-plugins ngokwezifiso ane-QSI yokwakha ekhona. Umdwebo ukhombisa ukugeleza okuvela kumbuzo womsebenzisi ngokusebenza kokuhlaziya ekuphenduleni kwesizukulwane, ukugqamisa ukuthi ihlelwe kanjani idatha yedatha esetshenziselwa ukusesha okusekelwe ku-semantic.
Lapho umsebenzisi ehambisa umbuzo wokuhlaziya njenge Show me OpenSearch case distribution based on severityinqubo elandelayo yenzeka:
- I-plugin yangokwezifiso ithola inhloso yokuhlaziya futhi ibangele umsebenzi we-lambda
- Umsebenzi weLambda usebenzisa i-Amazon Bedrock LLM ukuguqula umbuzo wolimi lwemvelo ube ngokuqondile athena sql
- Umbuzo ukhipha ngokumelene ne-metadata ehlelekile e-Athena
- Imiphumela ihlelwe emuva ngolimi lwemvelo futhi yethulwe eceleni kwezimpendulo zendabuko zendabuko
Le ndlela inika amandla ama-analytics aqondile ngenkathi egcina abasebenzisi be-interface interface balindele.
Isibonelo sokuqalisa
Nakhu ukusebenzisana okuyisampula okubonisa amakhono athuthukisiwe. Ake siqale ngombuzo oyisisekelo ukuze uqonde ivolumu ye-OpenSearch Case ephelele, kusetshenziswa ukubuya kwedatha okuhlelekile:
QAPHELA:
Impendulo:
Manje, usebenzisa amakhono we-rag ukuhlaziya okuqukethwe kwecala elingahleliwe ngokuqonda kwezakhiwo:
QAPHELA:
Impendulo:
Ukuqhubeka nokuhlaziywa okususelwa ku-rag kwemininingwane yamacala ukuhlola amaphethini wokuqalisa:
QAPHELA:
Impendulo:
Ekugcineni, nazi esinye isibonelo sokuhlaziywa kwedatha okuhlelekile ngombuzo oyinkimbinkimbi obonisa amakhono ahlanganisiwe ahlukahlukene:
QAPHELA:
Impendulo:
Impendulo ihlanganisa ukucubungula okuyinombolo okuqondile ngokuqonda kwe-semantic, ukuhlinzeka ngokuqonda okusebenzisekayo kokubuyekezwa okusebenzayo.
Izinzuzo nomthelela
Le plugin Architecture iletha ukuthuthuka okuningana okubalulekile:
- I-Analytics Eqondile: Ukubalwa okuqondile nokusatshalaliswa kufaka phakathi ukufana okulinganiselwe kwe-semantic
- Ukuhlaziywa Kweqiniso: Igcina umongo wokuhlaziya emintanjeni yengxoxo
- Ukuqonda kwezakhiwo: Ukuhlangana okungcono kwezinkinga ezihlobene ngokuhlaziywa okuhleliwe
Sebenzisa uhlelo lwebhizinisi le-Amazon Q
Okulandelayo inqubo eyenziwe lula ukuthunyelwa. Ngemiyalo enemininingwane, bheka imodyuli ye-Amazon Q yebhizinisi lebhizinisi.
Izimfuneko
- I-AWS Cloudshell inconyelwe kusukela lapho, iza kuqala ifakwe nemitapo yolwazi edingekayo namathuluzi. Ngenye indlela, ungasebenzisa umshini wendawo nge-AWS Command Line Interface (AWS CLI) efakiwe futhi amisiwe ngeziqinisekiso ezivumelekile.
- Amabhakede amabili e-S3:
- Ukusekelwa kwebhakede ledatha lokugcina idatha yokusekelwa kwe-AWS
- Ibhakede lezinsizakusebenza njengezitoreji zesikhashana zezinsizakusebenza ze-Lambda zokuhanjiswa (zingasuswa ngemuva kokuthunyelwa)
- Isikhungo se-Iam Botneinent Center silungiselelwe
- Isixazululo sidinga idatha yokusekela ama-AWS eqoqwe kusetshenziswa ipayipi ledatha yokusekelwa. Ungathumela manje bese wengeza idatha ngokuhamba kwesikhathi, kepha ukusebenza kuncike ekutholakaleni kwedatha kubhakede lakho le-S3.
- Ukufinyelela ifu lika-Anthropic 3-5 Sonnet nge-Amazon Bedrock. Bona okungeziwe noma susa ukufinyelela kuma-Amazon Bedrock Foundation Models
- Le khasi
defaultDatabase kufanele ibe khona e-Athena. Uma kungenjalo, ungakha eyodwa usebenzisa umhleli we-Athena umbuzo ukudala database.
Izinyathelo Zokuphambanisa
Ungasisebenzisa umbhalo olandelayo ukuze usebenzise isisombululo se-Q. Azikho izinyathelo ezenziwa ngesandla – Umbhalo uphatha ukudala isitaki nokucushwa ngokuzenzakalelayo.
Hlanza
Ukususa izinsizakusebenza, susa amabhakede we-S3 nezitaki ze-Cloudformation. Susa izitaki ze-Cloudformation nge-oda elilandelayo:
case-metadata-stackamazon-q-stackcustom-plugin-stack
Qaphela ukuthi lokhu ngeke kususe amabhakede akhona we-S3, kufanele ususe ngesandla amabhakede e-S3.
Ukugcina
Ngokuhlanganisa ukuqonda kwe-semantic ye-rag ngamakhono okuhlaziya okuqondile ngama-plugins, siguqule ibhizinisi le-Amazon q libe yiplatifomu enamandla yokuhlaziya. Ezibonelweni kulokhu okuthunyelwe, ungabona ukuthi izinhlangano zingasisebenzisa kanjani lesi sithuthukisi ukuze sithole ukuqonda okunembile futhi okusebenzayo kusuka kudatha yokwesekwa kwemisha, ukusekela ukulungiswa kwezinqumo ngezinqumo ezisebenzayo kanye nokulungiswa kwemali okusebenzayo. Ngenkathi kuboniswa nge-Support Data Analytics yokuthuthuka okusebenzayo, la maphethini asebenza kuzo zonke izizinda ezihlanganisa imithombo yedatha ehlelekile nengahleliwe.
Funda kabanzi
- Hlola imibhalo ye-Amazon Q ukuqonda okuningi mayelana nokwakha ama-plugins ngokwezifiso
- Bheka lezi zinsiza ezihlobene:
Ngemibuzo kanye nempendulo, vakashela ama-AWS Re: Thumela noma Xhumana nokwesekwa kwe-AWS.
Mayelana nababhali
IChitresh saxena Unguchwepheshe we-SR. AI / ML onguchwepheshe we-tam okhethekile ezixazululweni ze-ai generative futhi ezinikezelwe ekusizeni amakhasimende atholele ngempumelelo i-AI / ML ngempumelelo kuma-AWS. Udlula ekuqondeni amakhasimende adingayo futhi anikeze ukuqondiswa kwezobuchwepheshe ukwakha, ukwethula, kanye nezixazululo ze-AI AI ezixazulula izinkinga eziyinkimbinkimbi zebhizinisi.
UKevin Morgan Imenenja yokweseka i-SR. Enterprise kuma-AWS asiza amakhasimende asheshise uhambo lwawo lokutholwa kwamafu ngokusebenzisa ubuholi kanye nokuholwa kwezobuchwepheshe. Njengelungu lesipiliyoni sonjiniyela esilandelayo se-TFC, ubheka okuhlangenwe nakho komakhi, amafule Ngaphandle komsebenzi, uKevin uyakujabulela ukuba yinkosi yomdlalo we-D & D futhi ungumdlandla we-retro compling.


