The main financial team increases the operation of the visual aid us using Genesys, Amazon Lex, and Amazon QuickSight

This post was steady: the director of engineering, and Ruby Donald, director of engineering assistant. Content and ideas for this post is those of the third group of the third party and AWS are not responsible for content or accuracy of this post.

Pristotal Group® is a combined financial financial financial financial company to help people, business, and institutions access their financial purposes and to achieve a major financial security.

Through these US communication centers that treat millions of customers calls annually, Praicery® wanted to continue to make their customer call experience. With a strong AWS cloud infrastructure already in place, select the first form of a manufacture of man-made and not seamless to their customers.

• Understand customer goals in the natural language (vs. Touch Tone Vayes)
• Help customers with self-employed donations when possible
• Proper route calls based on business rules
• Help the agents Center Center with status data

Initially, the principal promoted the word of the word (a va) using the Amazon Lex Bot to see customer goals. The VA can perform a personal transaction or Route customers to special telephone lines in Genesy Cloud Center Center, based on customer objectives and business rules and business rules.

As customers meet a VA, it is important to continue to look at his life and its operation. This allows the principal to identify the best of good planning, which can enhance VA's ability to understand customer purposes. As a result, this will reduce commercial commercial prices, improve the fulfilling standards for learning purpose, and result in better customer experience.

In this post, we checked that Prisonrome used the opportunity to create a joint solo solution to the Word and Analytics using Amazon QuuchSight Dashboard.

Amazon Lex is a service creation plan for conversion frames using voice and text. It provides recognition of high quality speech and language-language speech skills, which makes the additional power of complex, environmental language-language conversations in new and existing applications.

Genesys Cloud, the Omni-Channel Platform and Customer Platform, provides a stage of the Public Cloud, which enables the speedy integration and easy to integrate. As part of the AWS CCI, Genesty Cloud meets Amazon Lex, which empowered to work for, wise route, and data collection skills.

QuickSight Unified Business Information Intelligence (bi) makes it straight inside the organization to create a visualization, make an Ad Hoc revel, and immediately obtain business information from their data.

Looking for everything

The principal required the reporting and analytics solution that would look for VA based on customer service, making the principal to improve the Amazon Lex Bot's performance.

Reporting requirements include a customer and va coordinate and metric operations

The solution used a quick dashboard that receives this understanding from customer contact details used to measure the performance of the VA:

• Genestys cloud data such as lines and data action
• A business data such as product data and Call Center Action
• API-Special Business Data and Metrics such as API response codes

The following drawing shows the formation of the solution using Genesys, Amazon Lex, and speedy.

The solution of the solution includes the following steps:

1. Users enter and work with Cloudyss Cloud.
2. The Genesty Cloud is worth the AWS LAMKDA Rounting work. This work will return feedback to the Genesets in the required data, tracking customer phone. Productive response, work Frets road travel route from Amazon Dynanom V2 Bot to provide feedback on the user's goal.
3. Amazon Lex V2 Bot is processing customer purpose and costs a job of fulfillment of Lambda to achieve purpose.
4. The fulfillment work is issuing the Costic Logic (Route and Variable Variation) and the calls required to download the data required to achieve purpose.
5. Apis process and restore the requested data (such as the data of working work).
6. Amazon Lex V2 discussions are sent to Amazon Cloudwatch (bosses will be used for business analysis, monitoring, and notifications).
7. The Genesty Cloud is worth the third lambda work to send customer communication reports. Genesys Report Function Pressor These reports on the Amazon Service Storage (Amazon S3) Backet (these reports will be used for business Analytics).
8. Amazon's streaming data for airline data is broadcasted to chat logs from cloudwatch on S3 bakery.
9. Farmerhose aircraft spread changes logs in format or csv format using lambda function.
10. AWS GREAKLER scaning data at Amazon S3.
11. The crawler driver creates or renews AWLA's AWS catalog and schema details.
12. We use Amazon Athena to ask information (customer communication reports and chat logs).
13. QuickSight connects to Athena to ask information from Amazon S3 using data catalog.

Some of the female consideration

The following is one of the important things for consideration of using the cure for the ve:

• Cost-making – Solution uses Amazon S3 Bucket keys to use costs:
• Encrypt – Solution automatically enables data to rest with AWS KMS and transit using SSL / TLS.
• The combination of the cloud cloud – A combination between Amazon Lex V2 Bot and Genesifete Cloud is made using the AWS ownership and access to access (IAM). For more information, see the Genesys cloud.
• Entry and monitor – Solution monitors AWS resources through Cloudwatch and use alerts to access to failure incidents.
• Less access – The solution uses IAM roles and policies for the required patents required and services.
• Privacy of data – Solution address sensitive customer data such as visual information in accordance with data protection requirements. Includes data to rub data when it works and is appropriate.
• Protect APIs – Apis used in this solution is protected and designed for the requirements of compliance with safety.
• Data Types – The Solution Defines Data Types, Such A Time Stamps, in the data catalog (and Athena) in Order to Refresh Data (Spice Data) in QuickSight on a Schedule.
• Disease – The solution is a controlled version, and changes are shipped using pipes, enabling cash flow cycles immediately.
• Analytics in Amazon Lex – Analytics on Amazon Lex EmpoWs with perceived data-driven groups to improve the functioning of their bots. Dashboard reset dashboard provides one of the key metro abbreviation as the total number of negotiations and intentions. The principal does not use this for the following reasons:
  • Dashboard cannot meet outdoor data:
    • Data for clouds of cloud (such as coast and data action)
    • Business data (such as product and Call Center's operating data)
    • Business Data API-specified and metric (such as response codes)
• Dashboard can't customize adding additional views with the data.

The dashboard of sample

With this reporting solution and analytics, the principal can include data from many sources and see the performance of the VA to identify areas of opportunities to improve. The following screen displays an example of their immediate dashboard for display purposes.

Store

In this post, Prissory introduces a report solution and an analytics solution with their VA solution using Genesifu Cloud and Amazon Lex, and QuickSight to provide customer understanding.

The VA solution allowed the principal to maintain its existing solution to a General General General General General Cloud and receive better customer experiences. It provides other benefits such as the customer's ability to get support for certain questions without requiring an agent in the name of the name (employee). It also provides intelligent understanding skills, resulting in reducing the time of assault and production agents.

In the implementation of this solution, the principal can look at and obtain information from its va solution and refund its operation.

In its 2025 system, the principal will continue to strengthen the basis of the solution described in this post. At the second post, the principal will introduce the use of the shipment and the examination of new Amazon Lex Bot versions.

AWS and Amazon are not partnering with any Pest Financial Group® company. This communication is intended to be natural education and is not intended to be taken as a recommendation.

Insurance products issued by Calator National Life Insurance Co (without NY) and Principal Life Insurance Company®. Organize management services provided by primary health. Previous Fees, Inc. They are distributed by funding funded funds, Inc. Safety Offer for CRIST SECURITIONES, INC. Telephone companies are members of the Principal Financial Group®, Des Moines, IA 50392. © 2025 Priditef Financial Services, Inc. 4373397-042025

About the authors

Mulaya Ahmed He is the Director of Engineering Help in the principal and best appreciated the construction and use of complex business solutions by cloud.

Ruby Donald The Director of Engineering Help in the Principal and leads the Enterprise Virtual Virtual Assistants Engineering Team. You have extensive information in creating and breastfeeding on the business scope.